Following the previous post here it is interesting to see the responses from organisations in terms of service issues with the cold weather currently affecting the UK. I have had two different scenarios today, the first being an item which I ordered over a week ago which was despatched by the supplier but has sat in the sorting hub of the carrier for a week now, delayed due to weather. It is a Christmas present for my wife so no names at the moment, but the supplier have, without prompting, refunded me the carriage charge (not bad as I actually got a free carriage offer anyway and they have refunded what it would have cost me). The trouble is that they can’t promise when it will turn up so the carrier are very low on my list of those providing service (haven’t they heard of winter tyres for the vans so they can do their job?).