Today was busy and interesting, most of the day was spent at the Yorkshire Mafia conference in Leeds meeting lots of local business people and attending seminars and then this evening at a CIM Mid Yorkshire event on Social Media. The great thing is that I learned some things new, and discovered that there was […]
One subject I have been covering with my groups when teaching the Emerging Themes unit in the CIM Chartered Postgraduate Diploma is 3D printing – it is a really fascinating technology which will potentially allow us all to make products tailored to our own specification, potentially an exact fit for our own hand or similar […]
The launch today of Facebook Deals may change the way people think about letting their friends (and potentially others) know about what they are doing. Whilst people have been checking in with Facebook and Foursquare for a while the incentives to do so have just increased – at least through participating organisations. But really, this […]
Following the previous post here it is interesting to see the responses from organisations in terms of service issues with the cold weather currently affecting the UK. I have had two different scenarios today, the first being an item which I ordered over a week ago which was despatched by the supplier but has sat […]
Quick note here but I thought it worth commenting about a good example of pro-active service I have just experienced. My personal bank account is with First Direct (that would help with those data protection security questions!) who have call centres in Leeds and somewhere in Scotland (sorry, I don’t know where specifically). I just […]
On Wednesday this week (8th September) Google announced Google Instant – a new way of delivering search results. Essentially, as you type in the search request it shows the search results reflecting the letters typed so far with predictions about what is coming, for more information see http://www.google.com/instant/ So does this affect marketers? It could […]
It is many people’s dream – buying a product which is named after them, people will often pay a premium for personalisation at this level. Some people even change their name to show allegiance to their favourite products (is that why he is called Meat Loaf?). However it does seem that not everyone is happy […]
As you may have noticed from the recurring subject of my blog posts I am a bit of a petrolhead (OK, probably more than a bit!), enjoying cars and having a fascination with the motor industry and how it uses marketing. Because of this, I had a great day out recently when I went to […]
I was contemplating earlier the possible marketing related consequences of the flight bans in the UK due to the Icelandic Volcano eruptions and the ensuing ash clouds. Whilst there are many areas which fall into the “Managing Corporate Reputation” area due to the publicity with the obvious areas being in relation to airlines, holiday companies […]
The BBC Trust have published a proposed strategy for the future of the BBC based on a challenge to address questions about the scope of the BBC’s activities to focus on how the BBC can most effectively deliver its public service mission and meet audience needs and deliver value for money. This is a situation […]
As I am in the market for a new mobile phone I have been looking at models currently available and due soon. For various reasons I think I would like one which operates on the Google Android operating system and have been using Sony Ericsson phones for a few years so one which is of […]
Toyota have been in the news a lot over the past week with publicity about the international recall of vehicles potentially affected by sticking accelerator pedals. It has been an interesting issue of managing corporate reputation during a crisis situation so I thought I would share some of my thoughts about it. There have been […]
